What is the typical installation process, and how long does it usually take?▼
4 hours including setup cost by a Basis/DevOps person.
What is the maintenance cost?▼
ZERO (included in subscription price).
What are the Minimum Software or System requirements?▼
Installation Guide- A Virtual Machine (VM) with minimum configuration:
- 4 vCPU
- 16 GB RAM
- 1 NVIDIA T4 Tensor Core GPU with 16 GiB of memory
- 64GB Storage
- NVIDIA driver installed on the VM
- Docker and Docker Compose installed on the VM
- nvidia-container-toolkit installed and configured to manage GPU devices
- A ZIP file containing necessary setup files
Does it support all databases? (We have Oracle, HANA, SQL across multiple applications)▼
We support Oracle, HANA, SQL, and PostGres. Others can be supported based on client request.
What kind of technical support is provided, including hours of operation and response times?▼
We provide 24/7 support with an SLA of 6 hours response time.
How often are software updates released, and are they included in the cost?▼
Included in cost. New features released every 2 months. Fixes released every 2 weeks.
What training options are available for users/DBAs/IT of different levels of technical expertise?▼
1:1 sessions and client onboarding trainings are provided as part of the onboarding process.
What security features does the software have to protect sensitive data?▼
Several features, including ZERO data storage on the platform, all exchanges in encrypted form, and Zero Trust deployment of software.
Several sensitive data types can be protected as listed on this page:
Security Features.
Does the software comply with any relevant industry data privacy regulations (e.g., GDPR)?▼
YES. It enables companies to comply with GDPR as per GDPR provisions. Company complies with GDPR.
What are the potential limitations of the software as our needs evolve?▼
Product limitations as listed on the product's page. Depending on clients' needs, limitations can be converted and prioritized as product features.
What is the vendor's roadmap for future software development and updates?▼
Software updates would be provided every 2 months. Deployment of software would determine the maintenance cycles.
What is the pricing structure for the software license, including any additional fees for implementation, training, and support?▼
Yes. Consulting days are included for initial implementation.
Can you share references from clients with comparable business needs?▼
Sure.